These Terms of Service ("Terms") govern your use of Actora at https://actorastudio.com (the "Service"). The Service is provided by:
In these Terms, "Actora", "we", "us" and "our" refer to the seller above. "You" means the person or business using the Service. A "consumer" is a natural person who uses the Service for purposes outside their trade, business, craft or profession.
By creating an account you agree to these Terms. Before any payment you will be asked to accept them again at checkout.
Actora creates AI-generated, UGC-style (user-generated-content-style) video ads. You describe your product or provide a link, an AI writes the script, and one of our AI avatar creators presents it with a synthetic voice. All creators shown in Actora are AI-generated; they are not real people endorsing your product.
Prices are in US dollars (USD). The final price, including any applicable taxes, is shown in Stripe Checkout before you pay.
Payments are processed by Stripe. We never see or store your full card number. A contract is concluded when your payment is confirmed. We send a confirmation by email, including the confirmation of the consent described in section 7.
If you are a consumer in the European Union, you have the right to withdraw from a contract with us within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded (the date of purchase). The automatic renewal of an existing subscription continues the same contract and does not start a new withdrawal period, unless mandatory law provides otherwise. A new purchase (for example a top-up pack, an upgrade to another plan or a new subscription after cancellation) is a new contract with its own withdrawal period.
Before you pay, you must tick two boxes:
This is based on Article 16(m) of Directive 2011/83/EU and the corresponding provision of article 38 of the Polish Consumer Rights Act (ustawa o prawach konsumenta). As a result:
We record your consent with a timestamp and confirm it to you by email after the purchase (on a durable medium).
If, under mandatory law, your purchase is treated as a contract for a digital service rather than for the supply of digital content, the following applies instead of the second bullet above: because you expressly asked us to start performing during the withdrawal period, you may still withdraw within 14 days, but you must pay an amount proportionate to what was supplied until you told us of your withdrawal. This amount is calculated as the share of the purchase's credits (videos) you used: for example, if you used 10 of 15 videos, you pay 10/15 of the price and we refund the rest. Once all credits of the purchase have been used, the service has been fully performed and the right of withdrawal has ended.
To withdraw, send us a clear statement by email to [email protected] within the 14-day period, stating which purchase you are withdrawing from (for example the date, plan or pack, and the email of your account). You may use the model withdrawal form below, but you do not have to. It is enough to send your statement before the withdrawal period ends.
If you withdraw validly, we refund all payments received for that purchase without undue delay and no later than 14 days after we receive your withdrawal. We use the same payment method you used for the original payment, unless you expressly agree otherwise. You will not be charged any fees for the refund. The credits from that purchase are removed, and a withdrawn subscription will not renew.
See section 8 for how withdrawal works for the Custom AI Twin.
If you buy as a business (B2B), you do not have a statutory right of withdrawal, unless mandatory law gives you one. For example, under Polish law certain sole traders (natural persons running a business) are treated like consumers for this right when the contract is not of a professional nature for them.
Failed generations are returned as credits (section 6). Apart from the right of withdrawal and your statutory rights (section 13), payments are not refundable. Nothing in these Terms limits the rights you have as a consumer under mandatory law.
The Custom AI Twin ($149, one-time) is a manual service performed by the founder. After purchase we will ask you for a recording of yourself. We deliver your Custom AI Twin to your account within a few business days after we receive the requested recording.
You may not use Actora to create or publish:
To report illegal content or misuse of Actora, email [email protected] (this is our single point of contact, also for authorities). If you break these rules, we may remove the content and suspend or close your account (see section 15).
Actora is a video creation tool, not a long-term storage service.
We may update these Terms, for example when the Service or the law changes. If you have an active subscription, we will email you about material changes before they take effect. Price changes for an existing subscription are announced at least 30 days in advance and apply from your next renewal. If you do not agree, you can cancel your subscription before the changes take effect. The changes then do not apply to the period you have already paid for. Each version is dated at the top of this page.
Actora is run by one person. We reply by email, usually within a few hours and at the latest within 2 business days.
(Complete and return this form only if you wish to withdraw from the contract. Send it by email.)